FAQ
Please remember we are a small business. Almost every item is completely made to order in our warehouse. Please be patient, kind and understanding!
I didn't receive an email confirmation of my order?
After an order is made, you will automatically be sent an email confirmation. If you do not receive one then check your junk/spam folder!
You will receive an additional email once your order ships. Remember most items take an estimate of 2-6 weeks to make and process before shipping.
I paid for fast shipping and my order still has not shipped?
The shipping that you pay for at checkout is for how long it takes the shirt to get to you once it is in possession of the postal service. This is not a rush fee. Most items take 2-6 weeks to process and make before shipping.
How long will it take for my order to ship?
Most items are custom made, which means once your order is placed is when production begins. Custom order items take 2-6 weeks to ship.
How will I know when my order ships?
You will receive a shipping confirmation email that will also include your tracking number. Read more about our shipping policy here
What is your return policy?
This is the link to read about our return policy www.distressedvintagecouture.com/pages/shipping-exchanges
Wash Care Instructions?
Each piece from Distressed Vintage Couture is crafted by hand, often using unique processes such as acid washing, tie-dyeing, and distressing to achieve our signature look. To ensure the longevity and quality of your item, we recommend hand washing in cold water and hanging to dry.
Thank you for treating your Distressed Vintage Couture pieces with care!
Do you offer wholesale?
Yes, we wholesale to companies all across the United States. Please email wholesale@distressedvintagedesigns.com for an application.
Who do I contact regarding my order?
Please contact customer@distressedvintagedesigns.com for all questions regarding your order.
Interested in our ambassador program?
Email lauren@distressedvintagedesigns.com for an application.